Privacy Policy

Privacy Policy

Synergy Science | Last updated: 24 May 2026

1. Introduction

Synergy Science ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website synergyscience.au, make a purchase, subscribe to our products, or interact with us in any way.

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or purchasing our products, you consent to the practices described in this policy.

If you have any questions or concerns, please contact us at info@synergyscience.au.

2. Who We Are

Synergy Science is an Australian health and wellness brand based in Queensland, Australia. We sell hair health supplement products direct to consumers through our website at synergyscience.au.

Controller: Tess Petrie, Synergy Science

Contact: info@synergyscience.au

Location: Queensland, Australia

3. Information We Collect

We collect personal information that you provide to us directly, as well as information collected automatically when you use our website.

3.1 Information You Provide

Name and contact details (email address, phone number, delivery address)
Order and transaction information (products purchased, order history, payment method type)
Account information if you create a customer account
Subscription details if you sign up for a recurring product subscription
Communications you send us, including customer service enquiries
Marketing preferences and opt-in/opt-out status

3.2 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect:

Device and browser information (device type, operating system, browser type)
IP address and approximate geographic location
Pages visited, time spent on pages, and navigation paths
Referring website or source
Interaction data including clicks, scrolls, and mouse movements (via analytics tools)
Cookie identifiers and advertising identifiers (see Section 8 - Cookies and Tracking)

3.3 Payment Information

We do not store your full payment card details on our systems. Payment processing is handled securely by our third-party payment providers. We only retain a record of the transaction type and outcome.

4. How We Collect Your Information

We collect your personal information through the following means:

Directly from you when you place an order, create an account, subscribe to our products, or contact us
Automatically via cookies, pixels, and similar tracking technologies when you browse our website
From third-party platforms and service providers that we use to operate our business (listed in Section 6)
Through your email subscription and marketing opt-in

5. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

To process and fulfil your orders and subscriptions
To communicate with you about your order, shipping, and delivery
To manage your customer account and subscription preferences
To send you marketing communications where you have opted in (you may opt out at any time)
To improve our website, products, and customer experience
To detect, investigate, and prevent fraud or other illegal activity
To comply with our legal obligations
To respond to your enquiries and provide customer support
To analyse how our website and advertising are performing

We will only use your personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect.

6. Who We Share Your Information With

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business. These providers are required to handle your information securely and only for the purposes we specify.

6.1 Shopify

Our website is hosted and operated on Shopify. Shopify processes your order and account information on our behalf. Shopify's privacy policy is available at shopify.com/legal/privacy.

6.2 Payment Providers

Payments made through our website are processed by one of the following providers, depending on your selected payment method:

Shopify Payments (powered by Stripe) - for credit and debit card transactions
PayPal - for PayPal account payments
Afterpay - for buy now, pay later transactions

Each provider has its own privacy policy and security standards. We recommend reviewing their policies if you have questions about how they handle your payment data.

6.3 Klaviyo

We use Klaviyo as our email marketing platform. When you subscribe to our mailing list or place an order, your email address and relevant purchase information may be shared with Klaviyo to manage our email communications. You can unsubscribe at any time via the link in any email. Klaviyo's privacy policy is available at klaviyo.com/legal/privacy-notice.

6.4 Recharge

If you sign up for a product subscription, your subscription is managed through Recharge. Recharge processes recurring billing and subscription data on our behalf. Recharge's privacy policy is available at rechargeapps.com/privacy.

6.5 Meta (Facebook and Instagram)

We use Meta's advertising platform and may install the Meta Pixel on our website to measure the performance of our advertising, build audiences for ads, and retarget visitors. This may involve Meta collecting information about your visits to our website via cookies and tracking technologies. You can manage your Meta ad preferences at your Facebook ad settings. Meta's privacy policy is available at facebook.com/privacy/policy.

6.6 Microsoft Clarity

We use Microsoft Clarity to analyse how visitors interact with our website. Clarity captures mouse movements, clicks, and session recordings to help us improve the user experience. This data is aggregated and does not identify you personally. Microsoft's privacy policy is available at privacy.microsoft.com/privacystatement.

6.7 Other Disclosures

We may also disclose your personal information:

Where required by law, court order, or government authority
To protect the rights, property, or safety of Synergy Science, our customers, or others
In connection with a business sale, merger, or acquisition, where personal information may be transferred to the acquiring entity

7. Overseas Disclosure

Some of our third-party service providers are located overseas, including in the United States. These providers include Shopify, Klaviyo, Recharge, Meta, and Microsoft. By using our website and services, you consent to your personal information being transferred to and processed in these countries.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles or equivalent protections.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and deliver relevant advertising.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, track your session, and understand how you use our site.

8.2 Types of Cookies We Use

Essential cookies: required for the website to function correctly, including maintaining your shopping cart and session
Analytics cookies: used to understand how visitors interact with our site (e.g. Microsoft Clarity)
Marketing and advertising cookies: used to track the effectiveness of our advertising and deliver targeted ads (e.g. Meta Pixel)
Preference cookies: used to remember your settings and preferences

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of personalised advertising by adjusting your settings with the relevant advertising platforms.

9. Marketing Communications

We may send you marketing emails, SMS messages, or other communications if you have opted in to receive them, or if you have purchased from us and we are communicating about related products or services.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us at info@synergyscience.au

Opting out of marketing communications will not affect transactional communications related to your orders or account.

We comply with the Spam Act 2003 (Cth) in all our electronic marketing activities.

10. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

Use of secure, encrypted connections (SSL/TLS) for data transmission on our website
Restricting access to personal information to authorised personnel only
Using reputable, security-certified third-party platforms to process and store data
Regularly reviewing our data handling practices

While we take these precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

11. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

In general:

Order and transaction records are retained for a minimum of 7 years for tax and accounting purposes
Customer account data is retained while your account is active and for a reasonable period after
Marketing data is retained until you opt out or request deletion

12. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate, incomplete, or out-of-date information
Make a complaint about how we handle your personal information
Opt out of direct marketing at any time

To exercise any of these rights, please contact us at info@synergyscience.au. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

13. Complaints

If you believe we have breached the Australian Privacy Principles or your privacy rights in any other way, please contact us first at info@synergyscience.au so we can work to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

14. Children's Privacy

Our products and website are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at info@synergyscience.au and we will take steps to delete it.

15. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies independently.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: info@synergyscience.au

Website: synergyscience.au

Business: Synergy Science, Queensland, Australia

We aim to respond to all privacy-related enquiries within 5 business days.